Shipping Protection

What happens if your package is lost, stolen, or damaged?

Package theft and shipping damage happen more often than most people expect, and the burden usually falls on the customer — not the carrier. That's why we offer Shipping Protection as an optional add-on.

If you purchase Shipping Protection:
We'll file a claim with the shipping carrier on your behalf and send out your replacement within 24 hours (Monday–Friday) — before the carrier's investigation is even complete. Our team handles the claim and works directly with the carrier. The carrier will still carry out their standard investigation and may contact you for additional details.

If you do NOT purchase Shipping Protection:
We'll still file a claim with the shipping carrier and open an internal investigation, which typically takes 3 business days (Monday–Friday) to complete. Replacement or resolution will depend on the outcome of that investigation. If you're concerned about theft, we recommend purchasing Shipping Protection or shipping to a business address or another secure location.